Why is my outreach percentage low?

To effectively manage your outreach percentage, follow these tips for handling no-show appointments:

Correctly Cancel No-Show Appointments:

Only appointments marked as "No-Show" in Maud are factored into your outreach metrics. You should cancel appointments with a "no-show" reason only if the session has started. Canceling before the appointment begins or after it has ended will negatively impact your metrics. Always ensure that cancellations occur within the scheduled time to avoid errors.

Use the Correct Phone Numbers:

Always call the phone number listed in the patient profile. Verify the number before making the call to ensure it matches the one in the system. Calls made to numbers not listed in the patient profile will be recorded as no-shows, as the system will not recognize them.

Verify Call Logs in Dextr:

Use the Activity Search feature in Connect Path (Dextr) by clicking on the search icon in the left menu to ensure your call was logged for the patient or support phone number.

You can verify if the call is labeled as OUTBOUND, indicating that the call was successfully made. If the call is displayed as FAILED or REJECTED, attempt to call the number again.

At any given time, you can check your no-show patients as listed in this report under the List of No-Shows at the bottom of the page.