Why is the BodyTrace scale giving inaccurate readings?

If the scale is displaying inaccurate measurements, it could be due to the following reasons:

• Using the scale on a carpet instead of a flat surface
• The scale is stored on its side or moved from one location to another
• The scale uses cell phone signals and all carrier networks. As long as you have a good cell signal, the device should be able to find a network
• Try moving the scale close to a window or exterior wall and away from other devices that generate a signal for a better connection.

For additional assistance, you can refer to the Equip scale guide

Note: The scale no longer needs to be calibrated, it's ready upon unboxing