Equip Account: Log weight SMS alerts
In addition to logging weight via to-dos, proxies and patients can log weights via SMS.
- Weight log notifications are sent to the assignee(s) in the weight goal
- The text contains a link to the corresponding task in their Equip Account
- Patients/supports must have their notification preference for SMS enabled to receive weight log notifications over text (this can be set in their profile in their Equip Account. They will also be presented with this setting the first time they log in)
- Patients/supports can text the same number they receive notifications through to log a new weight value even when there is no task to enter weight
- We send a confirmation/thank you message when a valid response is received and a message to try again when an invalid response is received.
If a patient has an open Log weight task, we will send all assignees reminder notifications on the cadence at 8:00 am and again at 9:30 am local time until we receive a valid weight to close the task.
Log weight SMS alert frequency:
The frequency of weight logging ("Twice weekly" or "Once weekly") is determined based on the weight goal.
- If the frequency is Twice weekly:
- Patient or Support assignee's will receive log weight reminder texts every Monday and Friday morning.
- If Monday's weight isn't logged:
- Continue to receive two reminders per day until Friday.
- On Friday, a new reminder will be sent.
- Once a weight is logged on Monday or Friday, reminders will stop until the next log weight task
- If the frequency is Once weekly:
- Patient or Support assignee's will receive log weight reminder text every Monday morning.
- If weight isn't logged on Monday:
- Continue to receive two reminders per day until the following Monday.
- Once weight is logged, reminders will stop until the next log weight task.
If weight is logged before an SMS reminder is sent, assignee's will continue to receive reminders until the next log weight task. It's recommended to log weight promptly upon receiving the Monday or Friday reminder SMS.
If the patient/support SMS notifications are disabled, they can log weight directly through their account's 'Log weight' task. The task is assigned based on the active weight goal in the patient's chart.