How to reschedule my appointment?

Providers and Care Experience

• You can reschedule any appointment (intake or follow-up) directly in Maud.
• There’s no need to cancel and rebook, you should be able to change the date and/or time of an appointment
• Appointment Confirmations and Reminders have been updated to include rescheduling information to help avoid cancellations.
• Refer to the video for step-by-step instructions on rescheduling.

Patients and Supports

• Families can reschedule follow-up sessions through their Equip web account.
• Intake sessions cannot be rescheduled directly by patients/supports. This can be rescheduled by a Maud user on their behalf.
• Mobile app rescheduling is coming soon!