What Chat Channels are Available?

FBT chat channels:

For patients in FBT treatment type, the following chat channels should be available the morning of the patient's start date. Each column represents the chat channels the patient or support are assigned to.

Note: The proxy support group channels are only created for patient's with two or more proxy supports

Patient	Proxy Support 1	Proxy Support 2	Proxy Support Groups	General Support
Patient + Dietitian	Proxy Support 1 + Dietitian	Proxy Support 2 + Dietitian	Supports + Dietitian	-
Patient + Peer Mentor	Proxy Support 1 + Family Mentor	Proxy Support 2 + Family Mentor	Supports + Family Mentor	Support + Family Mentor
Patient + Medical Team	Proxy Support 1 + Medical Team	Proxy Support 2 + Medical Team	Supports + Medical Team	-
Patient + Psychiatry Team	Proxy Support 1 + Psychiatry Team	Proxy Support 2 + Psychiatry Team	Supports + Psychiatry Team	-
Patient + Therapist	Proxy Support 1 + Therapist	Proxy Support 2 + Therapist	Supports + Therapist	-
Patient + Provider Team	Patient + Proxy Support 1 + Provider Team	Patient + Proxy Support 2 + Provider Team	Patient + Supports + Provider Team	-
-	Proxy Support 1 + Provider Team	Proxy Support 2 + Provider Team	Supports + Provider Team	-

CBT-E chat channels:

For patients in adult treatment type with one general support, the following chat channels should be available the morning of the patient's start date. Each column represents the chat channels the patient or support are assigned to.

Note: For adult patients with a proxy support(s), the chat channels will mirror those of the FBT chat channels

Patient	General Support
Patient + Dietitian	Support + Family Mentor
Patient + Medical Team	-
Patient + Peer Mentor	-
Patient + Psychiatry Team	-
Patient + Therapist	-
Patient + Provider Team	-

If any of the chat channels are missing for a patient, kindly submit a ticket to our support team. We will be more than happy to assist you.