• If the patient admit date is in the future you will not able to message the patient until that date
• If you want to message someone directly in the messaging feature you need to use the @theirname and click on the popup that comes up. If you only type this out they will not receive a notification about your message
• If there is a message group missing please contact support at support.equip.health

For messaging feature to show all of the correct message groups these items must be present in the patient profile:

• Patient has to have the Equip Web App for Treatment tag
• Admin episode has to be in the "In Treatment" status